FAQs
Learn about the top questions people have about Yeyro Ring and our services.
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I want to change my delivery address.
From the account setting, you can change your delivery address or you can connect with our support team at info@yeyroring.com
What if I don't know my Yeyro/Halo Ring size?
Don't worry about your ring size. We will ship you a FREE sizing kit, which will arrive in 2-3 days.
Is there a warranty for the product? How do I claim a warranty?
Yes, there is a product warranty. You can read our policy or you can connect with our support team
When are returns acceptable?
We suggest to read our return/refund policy.
Damaged product received.
In such cases, we require that Items be used. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
Which finger is best for the Yeyro Ring?
You can wear the Yeyro Ring on any finger you want; rest assured, it will provide the same accuracy and performance.
How do I download the Yeyro Ring mobile app?
Search for Yeyro Ring on the Google Play Store or Apple App Store. Alternatively, you can scan the QR code in the documentation or cards available in the box to download it.
What does the Yeyro Ring do?
The Yeyro Ring tracks your sleep, heart rate (in beats per minute), and blood oxygen saturation (SpO2). It also allows you to monitor your daily steps, calorie burn, and skin temperature, helping you analyze your health patterns.
Does the Yeyro Ring App have a monthly fee/subscription?
The Yeyro Ring app is completely free of cost for heart, exercise, sleep, and blood oxygen saturation monitoring.
Can you shower with Yeyro Ring?
The Yeyro Ring has an IPX8 rating, meaning it is safe to wear while showering and swimming. However, it should not be exposed to water deeper than 50 meters, as the pressure at that depth could compromise its waterproof integrity.
Does Yeyro Ring measure blood pressure?
No, the Yeyro Ring doesn't have that feature, similar to other smart rings.
Does Yeyro Ring have alarm or vibrate?
No, the Yeyro Ring does not have an alarm or vibration feature.
Does the Yeyro Ring track steps accurately?
Yes, the Yeyro Ring uses an accelerometer for tracking your steps more accurately than a smartwatch as the finger is the ideal source of precise step data and more sensitive to movement.
Does the Yeyro Ring scratch easily?
No, because the Yeyro Ring is constructed from titanium alloy, a highly durable and scratch-resistant material known for its strength. However, rough handling or intentional damage can still harm the product.
How long does the Yeyro Ring battery last?
The Yeyro Ring lasts up to 9 days on a full charge, depending on the model. It takes just 90 minutes to fully charge the ring.
Which devices and operating systems is the Yeyro Ring app compatible with?
The Yeyro Ring models are compatible with Android 9+ and Apple phones and IOS 13.6+.
Can I wear my Yeyro Ring while working out?
Yes, you can wear the Yeyro Ring while exercising. We recommend you wear it, as the data will be far more accurate than a smartwatch. Your smartwatch can produce error-prone data as it has the potential to move around on your wrist. The Yeyro Ring fits snugly and securely around the base of your finger.
How can I find a lost Yeyro Ring?
Currently, Yeyro Ring models cannot be tracked. If you lose it, you'll need to locate it yourself.
How should I store the Yeyro Ring when I'm not wearing it?
Store the Yeyro Ring in a safe space, just like how you'd store your phone or smartwatch.
How long does it take to get the Yeyro Ring?
Check out our product page to find the latest shipping time to your address.
Is the Yeyro Ring comfortable?
Your wearing experience will be just as if you're wearing another ring.
How is the Yeyro Ring powered?
The Yeyro Ring models are compatible with wireless charging and include a charging dock for recharging the ring.
How can you contact the Yeyro Ring support team?
Our customer service team can help you with any issues you're experiencing. Reach them via our Contact Us page or email us at info@yeyroring.com.
What does the Yeyro Ring Pro do?
The Yeyro Ring currently monitors your Sleep, heart rate in beats per minute (BPM), blood oxygen saturation % (SO2). Additionally, the smart ring empowers you to track your daily steps, calories, and skin temperature to analyze your health trends.
Does Yeyro Ring App have a monthly fee/subscription?
The Yeyro Ring app is completely free of cost for heart, exercise, and sleep monitoring.
Can you shower with Yeyro Ring Pro?
Yes, the Yeyro Ring Pro is IPX8 rated, which means you can wear it while showering and swimming. As long as you don't expose it to a water level deeper than 3 meters, at which point water pressure will break its waterproofing integrity.
Does Yeyro Ring Pro measure blood pressure?
No, the Yeyro Ring Pro doesn't carry that feature. However, we will soon roll out a wearable sensor to monitor blood pressure and blood glucose for diabetic patients.
Does Yeyro Ring Pro vibrate?
No, the Yeyro Ring Pro has a multi-colored LED to show various statuses - phone pairing, low battery, and fully charged. Here's what the different colors imply.
Flashing red LED: Low battery warning
Solid red LED: Charging
Steady green LED: Fully charged
Can the Yeyro Ring Pro detect heart problems?
Yes, the Yeyro Ring Pro can pick up patterns for unexpected changes in your heart rate and proactively warn you to take action
Does the Yeyro Ring Pro track steps accurately?
Yes, the Yeyro Ring uses an accelerometer for tracking your steps more accurately than a smartwatch as the finger is the ideal source of precise step data and more sensitive to movement.
Which finger is best for the Yeyro Ring Pro?
You can wear the Yeyro Ring Pro on any finger you want; rest assured, it will provide the same accuracy and performance.
Does the Yeyro Ring Pro scratch easily?
No, because the Yeyro Ring Pro is crafted with Zirconia Ceramic, which is scratch-resistant and one of the strongest metals known to mankind.
How long does the Yeyro Ring Pro battery last?
The Yeyro Ring Pro lasts 3 days on a full charge. It only takes 30 minutes to charge your ring completely.
Which devices and operating systems is the Yeyro Ring app compatible with?
The Yeyro Ring app is compatible with Android 9+ and Apple phones and IOS 13.6+.
Can I wear my Yeyro Ring Pro while working out?
Yes, you can wear the Yeyro Ring Pro while exercising. We recommend you wear it, as the data will be far more accurate than a smartwatch. Your smartwatch can produce error-prone data as it has the potential to move around on your wrist. The Yeyro Ring fits snugly and securely around the base of your finger.
How can I find a lost Yeyro Ring Pro?
You can search for the Yeyro Ring Pro in our app, but you must be within a 5-meter radius of it. On the other hand, if you buy a new Yeyro Ring and connect it with your app, you won't lose any of your historical data as it lives on the app.
How should I store the Yeyro Ring Pro when I'm not wearing it?
Store the Yeyro Ring Pro in a safe space, just like how you'd store your phone or smartwatch.
How long does it take to get the Yeyro Ring Pro?
Check out our product page to find the latest shipping time to your address.
Are the Yeyro Ring models comfortable to wear?
Your wearing experience will be just as if you're wearing another ring.
How can you contact Yeyro Ring Pro support team?
Our customer service team can help you with any issues you're experiencing. Reach them via our contact us page.
How do I download the Halo Ring mobile app?
Please follow the links to download the app.
Android:https://play.google.com/store/apps/details?id=com.jstyles.jcring&pcampaignid=web_share
Does Halo Ring have a monthly fee?
The Halo Ring app is completely free.
Can you shower with Halo Ring?
Yes, the Halo Ring is 5 ATM rated, which means you can wear it while showering and swimming. As long as you don't expose it to a water level deeper than 50 meters, at which point water pressure will break its waterproofing integrity.
Does Halo Ring vibrate?
No, the Halo Ring does not viberate.
Does the Halo Ring track steps accurately?
Yes, the Halo Ring uses an accelerometer for tracking your steps more accurately.
Which finger is best for the Halo Ring?
You can wear the Halo Ring on any finger you want; rest assured, it will provide the same accuracy and performance.
Does the Halo Ring scratch easily?
No, because the Halo Ring is crafted with titanium, which is scratch-resistant and one of the strongest metals known to mankind.